Related information
After you add a user reference to a form, you can configure the way that users interact with it.
For example, you display the list of users in your application as a drop-down list or as an autocomplete that returns a list of search results.
Open a case type in Case Designer, and click a step in a stage.
Click Configure form to open Form Builder.
Click the gear icon in the row of the user-reference field.
Select a control type from the drop-down list that is displayed.
Options include:
Search — Prompts users to search for an existing user by entering a full name or operator ID in an autocomplete field.
Dropdown — Prompts users to select the full name of an existing user from a drop-down list.
Click OK.
At run time, users are prompted to select or search for an existing user, based on the control type that you provide. The result, a user ID, is stored in the property that is associated with your user-reference field.